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Customer Feedback
We would both like to
thank you very much for organizing our trip, we
really enjoyed it. The ship was excellent, all staff
were very friendly and helpful, even the weather was
good! All the trips were well organized, tour
leaders good, we saw some wonderful things and took
over 1000 photos! Could not fault anything, will
definitely recommend to others. Thanks again, Paul
T + Maxine
T. Chernyshevsky May 2009
We did
have a great trip to Russia - we both thoroughly
enjoyed it. The boat was good and we had plenty of
time in both cities as well as getting a feel for
the countryside. I would be happy to recommend
this trip to friends.Thanks for all your help.
Regards Diana G
Chernyshevsky May 2009
We
recently returned from the Moscow to St. Petersburg
cruise.We can truly say that this is indeed an
amazing trip and a must for those who want to see
stunning buildings,beautiful churches with
incredible interior art works and palaces that are
almost indescribable,not to mention the museums and
art galleries ,some of which we found by our own
explorations. We found the cities safe and easy to
get around on the metro after learning some Russian
alphabet.. The ship was good and the staff
exceptional. Our on board guide Zoya was superb and
if you ever contact her agency please let them know
this.We were also impressed by your admin.efficiency
and all the arrangements worked well Tony
Chernyshevsky May 2009
Thanks
for your assistance in arranging for us this
exceptionally wonderful trip. It really surpassed
our expectation. The direct flight to Moscow was
great and Mariam was there to greet us. As you
had mentioned the " Nikolai Chernyshevsky"
accommodation was simple and compact, nevertheless
very comfortable and clean. It is a credit to your
company. The staff was very friendly, pleasant and
helpful, some of them spoke english quite
well. The food was excellent, with a choice of
main courses at lunch and dinner time, beautifully
presented on the plates " a la french cuisine" and
with 4 courses.
The
company had organised excellent fixed and optional
tours, where ever we docked during the days as
well in Moscow the first few days and St
Petersburg the last 4 days.The accompanying guides
on all of these tours were exceptionally good and
knowledgeable, all the participants on these tours
agreed with this comment. We certainly have
learned a lot about Russia and their politics and
how the russians themselves openly talk about it,
with different views expressed by the older and
younger generation. Marinus S
Chernyshevsky May 2009
The
holiday was just as planned and exceeded our
expectations in all sorts of ways. The courtesy and
pleasant helpfulness of all the crew in whatever
capacity could not be faulted. The quality of the on
shore venues and the local guides were excellent and
arranged generously for our best entertainment. The
Russians work so very hard. (We heard 3 more Russian
church groups singing). The weather was rather cold
but very very sunny. The choice of food in the
dining room was very good at all meals and we liked
the way the seating was arranged.The ship was very
clean and had a high standard of maintenance. Mary G
found the shower cum loo arrangements very small but
having seen other river ships looking just the same
as ours it could be the same design all over. I got
used to it and did not mind. Mary D
Chernyshevsky May 2009
We have just returned from the above cruise overall
we were very satisfied with the content and quality
of the cruise.
I have recommended Russiana to friends.Best wishes Glenys
K August 2008
Большое спасибо! Once again,
thanks for all your help and efficiency in the planning
and arrangements for our cruise and hotel extension.
Kindest regards, Bernard C July 2008
Morning Alan. Just
thought I would give you a bit of feed back. First and
most important, great time, really enjoyed almost every
aspect from the outset. everybody agreed excellent value
for money and an exceptional experience. Regards Mike F
August 2008
Holiday went really well, really enjoyed it - amazed at
Russia. Not certain what I expected, but it wasn't what
we saw. Arrangements went well, Everything on ship was
good, guide we had (Valera) was excellent, gave a very
personal account of Russia, it's past, present and hopes
for its future.Thanks for making the arrangements.
Included a couple of pictures - one with the birthday
cake that was arranged. Paul and Kate L July 2008
Having just returned home from our world tour which
included a cruise from St Petersburg to Moscow I would like
to place on record our complete satisfaction with the cruise
and the arrangements to obtain our Visas and to pick us up
from the bus station in St Petersburg and deliver us to our
hotel in Moscow. The english speaking guide provided by the
ship was all that could be expected and the individual
guides in at each of the stops were excellent. The entire
venture was great value for money. I would have no
hesitation in recommending the trip to anyone. You may use
this letter as an unsolicited testimonial.
Yours sincerely, Margaret & David S, August 2008
All went very well and we enjoyed the holiday greatly. We
had nice cabins and excellent food plus the transfers were
both on time. We will look at the Yangtse possibilities
now!
Best wishes David H
A belated 'thank you' for an excellent experience . The trip
went extremely well, the boat organisation was outstanding
and we were well served by excellent staff on board who
added to the experience. I would recommend the trip to
anyone without reservation. Also your own transfers worked
like clockwork. Once again many thanks for giving us an
excellent Russian experience - I am happy for you to quote
any part of the letter in your brochures Regards Neil H
We had a wonderful time in Russia. Everything worked like
clockwork from the travel aspect too. Many thanks for your
help. Do you get involved with Viking on their Chinese
cruises? Hope to hear from you soon. Best regards John V
My husband and I have recently returned from the Russian
River cruise on MS Surkov (3-13 June). All the arrangements
went extremely well and we enjoyed the trip very much. There
were many highlights and impressions. Many thanks for making
the arrangements for the trip. Yours sincerely, Wendy H
I had a wonderful cruise from St. Petersburg to Moscow. It
was really exciting to see all the places we visited The
crew were friendly, cheerful and efficient; the standard of
lectures high and the cuisine superb -- altogether above my
expectations and excellent value. Everything went smoothly
without a single hitch-- I can't praise the organization
enough. Thank you and best wishes Beryl E
Full Charter Christian Cruise Mission to Moscow and
St.Petersburg on Board the MS
Russ -
Absolute Wonderful...the best mission cruise line in all the
world. I loved the beautiful ship painted and spick and
span. I loved the crew....and all the maids, bar attendants,
waitresses, and Shantell...became our best friend. Our
people voted you # 1. The food was sooooo good. She helped
us do our mission work so well each day with lunches and
buses. The weather was almost made to order for us....we did
not want to sun bath....but to walk and work ....And it was
sparkling and crisp...we loved it. The Bibles were
great...we praised the printer who delivered them. We
unloaded the van with our crew.....the driver helped us some
until we could get a full crew of our men...then things went
fast and smooth.. We packed them in our extra rooms on 2
deck. And had our team to unload the medicine and Bibles.
One of our men got arrested for distributing...but when they
found out that we were giving the Childrens Bibles out
free...they wanted one for all their children and thanked us
and gave him an escort back to the area in North Moscow we
were working. They loved our pantomime drama...and singing
groups.....Our people were friendly and the Russian people
were friendly right back. We had good daily worship times
and they put the chairs in there...but we fitted in there
and the dining room nicely. I believed they liked our people
in the bars too...we bought a lot of non=alcoholic drinks
and coffee and peanuts etc. We gave the crew a nice
gift....about 2300 dollars as a thanks..they divided it
up.... We slept good...and had lots of fun......We just
tried to help....not demand.....and were flexible to the
needs of the crew. I met my match with the Captain on
Captains Dinner. He had some good one liners that got
me...but that is my way with them....Our days from St.
Petersburg to Moscow was a trip of the lifetime. We loved
St. Petersburg...it was so beautiful....and Red Square was
open and they loved it and Gum.......The people praised me
for such logistics that worked like clocks .....Our medical
teams served our churches and 1000 received a doctor
visit....that can not afford them. We passed out at least
1,000,000 dollars worth of medicine in our retail value...It
is hard to judge all this....Our mission people enjoyed a
few meals with us and several days each on the boat. I want
to thank Russiana Cruise for such a well done cruise. I will
say more good reports ...but this is the first one. As for
me and you...We did it and did it very very well. If I were
grading the whole cruise...it would be a perfect 10!!!! Dr.
J
Russiana River Cruise to Moscow and St.Petersburg Thank you
for organising a splendid holiday. We had a highly
satisfactory time, The food was wonderful, something we
hadnt expected. there were lots of French people on the
cruise and they had lavish praise for the cooking and
presentation. We would definitely go again! The folk group
were also excellent, as was the pianist who deserved a
better piano. Because we were a day early we were the first
guests of the season and everyone was kind and smiling! The
Russian language lessons were fun and useful. We managed to
communicate with strangers rather to our surprise. The
Russian history lectures would have been even better if the
unfortunate lecturer had not been told at the last moment
that he was allowed only 45 minutes instead of the 90
minutes he had been told to prepare. We would have preferred
the longer time as he was very interesting and we learned a
lot. There was a Round Table at the end which provided an
enlightening discussion . everyone enjoyed the Russian
singing. Altogether a great success. Thank you again,
Regards, Sylvia and Brian
We have just returned from our trip with your company on the
river cruise from St Petersburg to Moscow. We really
enjoyed the experience and found the ship, food and
hospitality excellent Francia K
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